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Privacy & Terms

Last Updated: July 9, 2026

Introduction

Elite Carpet Pros ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (https://get.elitecarpetprosclean.com), contact us by phone, or otherwise interact with our services.

Information We Collect

Personal Information

When you contact us or request service, we may collect:

Usage Data

When you visit our website, we automatically collect certain information including your IP address, browser type, device type, pages visited, and referring URL. This data helps us improve our website and user experience.

Tracking Technologies

Our website uses Google Tag Manager to load Google's advertising and measurement tags, including Google Ads. These tags may place cookies and tracking pixels on your device to measure conversions and to serve advertising. Our website is hosted on Cloudflare's global network.

How We Use Your Information

We use the information we collect to:

Third-Party Services & Advertising

We work with the following categories of third-party service providers:

Advertising (Google Ads):

We use Google Ads for remarketing and conversion tracking. Third-party vendors, including Google, may use cookies to serve ads based on your past visits to our website. These ads may appear on other websites across the internet.

To measure ad performance we use Enhanced Conversions. When you submit the form, a hashed (SHA-256), non-reversible version of contact details you provide (such as your phone number and name) is generated in your browser and shared with Google to attribute the conversion. We do not share your raw contact details with Google for this purpose.

Tag Management (Google Tag Manager):

We use Google Tag Manager to manage the advertising and measurement tags described above. Google Tag Manager itself does not collect personal information, but the tags it loads may set cookies.

Hosting (Cloudflare):

Our website is hosted on Cloudflare's global network, which processes basic request data (such as your IP address) to deliver and secure the site.

Opting Out of Targeted Advertising:

You can opt out of personalized advertising by visiting:

We also honor Global Privacy Control (GPC) signals sent by your browser. If your browser sends a GPC signal, we will treat it as a request to opt out of targeted advertising.

SMS / Text Message Communications

If you provide your phone number to Elite Carpet Pros (by phone, in person, or through our website), we may send you text messages related to your service, including service updates, estimates, and appointment reminders. You may opt out at any time by replying STOP to any message. Reply HELP for assistance. Message and data rates may apply.

We do not sell or share your phone number with third parties for marketing purposes.

Data Sharing & Do Not Sell

We do not sell your personal information to third parties. We share personal information only in the following circumstances:

Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:

To exercise any of these rights, please contact us using the information in the "Contact Us" section below. We will respond to your request within 45 days. We will not discriminate against you for exercising your privacy rights. If we deny a request, you may appeal by contacting us and we will respond within 60 days.

Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, maintain our business relationship with you, and comply with legal obligations. When your information is no longer needed, we will securely delete or anonymize it.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of our website after any changes indicates your acceptance of the updated policy.

Terms of Service

By accessing or using this website, you agree to be bound by the following Terms of Service. If you do not agree, please do not use this site. These Terms govern your use of this website only and do not govern the services advertised here, which are subject to Elite Carpet Pros's own service terms and agreements.

Use of This Site

This website is provided for informational purposes only and is intended to facilitate contact with Elite Carpet Pros. The content on this site does not constitute a service agreement, warranty, or guarantee.

Information presented here is not a substitute for an in-person inspection by a qualified professional. Any pricing, estimates, or service descriptions displayed are for general reference only and may vary based on actual condition and inspection.

All content on this website, including text, graphics, and design, is the property of Elite Carpet Pros and may not be reproduced without written permission.

Disclaimer of Warranties

This website and its content are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We make no representations or warranties about the accuracy, completeness, or reliability of any information on this website. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components.

Limitation of Liability

To the fullest extent permitted by law, Elite Carpet Pros and its affiliates, partners, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use this website, any reliance on content displayed on this website, or any unauthorized access to your personal information.

Third-Party Services

The services advertised on this website are provided exclusively by Elite Carpet Pros. This website is maintained on behalf of Elite Carpet Pros by an authorized marketing partner who does not perform those services.

The services you receive from Elite Carpet Pros may be subject to their own separate terms, conditions, and service agreements. This website may contain links to third-party websites; we are not responsible for the content or practices of those sites.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of this website shall be resolved in the courts located in the State of Ohio.

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